Tutorial processes in virtual environments, a netnographic approach to knowledge management

Abstract

Society, within the transit of development and evolution, has created an indexicality of continuous reconfiguration in response to its demands, historiographic heritage, interests and intersubjective identity; transcomplex process that not only hatches a new reality, but a neoepisteme, limited to the enhancement of technologies, their components and digital environments, whose meaning converges in virtual contexts, with it, the investigative production, requiring tutorial skills, to guide the studies within the concretion of that cybersociety - cyberculture, determining factors in the reconstruction of the sociocognitive sense, starting from the individual behind the online event, whose eidetic matrix generates the true essence of the epochal dynamics. Entropic circumstances that allowed declaring as prospecting, understanding the dialogical interactions that originate the tutorial processes in virtual environments, from a netnographic approach in knowledge management in postgraduate students, belonging to the National Open University, Portuguese Local Center. Its referential system is based on the digital anthropology of Sherry Turkle (2004), the dialogic tutorial of José Llovera (2021) and the social construction of Kenneth Gergen (2007). The paradigmatic vision integrates the interpretive multi-existentiality, articulated in virtual ethnography. The information gathering instrument was the interview script, whose units of analysis were categorized, structured and triangulated under a mixed conception. As a finding, an introspection of the interaction of the tutors in online communities was achieved, evidencing a profitable singularity, emerging the style of thought in each researcher subject, by glimpsing their cognitive phrase in the interventions, which generates confidence in the domain of their capabilities, opening up constructive autonomy.