BPM and Data Analytics in administrative management to improve business processes
DOI:
https://doi.org/10.56368/Entrelineas315Keywords:
business process automation, data analytics, business management, artificial intelligence, operational efficiencyAbstract
For management, in the context of business and economics, a resource is any factor necessary to achieve a goal or carry out the activities that a company needs to fulfill its operations and achieve its purposes. In administrative management, one way to improve business processes can be done with the help of Business Process Management and Data Analytics, which currently increasingly use artificial intelligence. With the objective of describing the implementation of Business Process Management and Data Analytics in administrative management, supported by artificial intelligence, a non-experimental design has been used to develop a qualitative and transversal study, where the procedure of Data collection was carried out in nine steps: definition of the scope of the research; source collection; selection of documents and authors; compilation of authors and years; document review; Data extraction; organization, validation and analysis of the collected data. The results showed the use of analytics in the business context and the improvement of repetitive processes with the use of artificial intelligence, through BPM, concluding that the implementation of artificial intelligence and these two tools improve individual and business work by reducing labor costs and reducing the need for a greater number of individuals to carry out activities.
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